Hire an Amazon & Shopify VA agency that builds the team, writes the SOPs, and manages the work - so you don't have to.
Hiring a single freelance VA is a full-time management job. We take a different approach: we build and manage a small, trained VA pod that covers your Amazon and Shopify operations with documented SOPs, weekly check-ins, and a senior operator supervising quality - not just a random hire on a job board.
What your VA pod handles
We cover the daily operational work that keeps your Amazon and Shopify stores running - the tasks that are time-consuming but critical, and that pull founders away from actual growth work.
Seller Central management
- Listing hygiene and suppressed ASIN monitoring
- Case management and Seller Central support tickets
- Inventory alert monitoring
- A+ content updates and image compliance checks
- Order defect and feedback monitoring
Store & catalog maintenance
- Product data updates and catalog hygiene
- New product uploads and variant management
- Order monitoring and basic customer support triage
- Tag, collection, and metafield maintenance
- App and integration issue flagging
Structured support workflows
- Amazon buyer message responses within SLA
- Return and refund processing
- Review monitoring and response templates
- Shopify customer email triage
- Escalation protocols for complex issues
How the VA pod is managed - so you don't have to
The reason most sellers struggle with VAs is the management overhead: training, quality checks, communication, and correcting mistakes. We remove that burden by taking full ownership of the pod.
Every task is documented with step-by-step SOPs and Loom video walkthroughs. Work quality doesn't depend on tribal knowledge.
Abdul reviews VA work output and maintains quality standards. You're not getting a raw hire - you're getting a managed team.
You receive a weekly summary of everything the pod handled - tasks completed, issues flagged, and any decisions that need your input.
Response times, completion timelines, and escalation paths are defined upfront. No guessing whether something got done.
Frequently asked questions
What's the difference between hiring a VA and hiring a VA agency?
A freelance VA is an individual you recruit, train, manage, and replace if they leave. A VA agency like ours provides a trained team with management built in - we handle recruitment, training, quality control, and continuity. You get the output without the management overhead.
How much access do you need to my Seller Central and Shopify accounts?
We work with sub-user accounts or restricted-access credentials so you maintain full control of your accounts. We never require master login access, and we recommend using Amazon's user permissions system and Shopify staff accounts with specific permissions.
Can I hire a VA pod through Upwork?
Yes. We are a verified Upwork agency and can structure engagements through the platform for escrow protection and contract clarity. Many clients prefer this arrangement for the added accountability and payment protection.
How quickly can the VA pod be operational?
Onboarding typically takes 1-2 weeks. During that time we document your existing processes, create SOPs for recurring tasks, and set up communication workflows. Most clients see the pod running independently by week 3.
Is this a fixed-cost service or do I pay by the hour?
We structure engagements as monthly retainers with a defined scope of tasks and hours. This gives you predictable costs and us the bandwidth to deliver consistent output. One-off projects can also be scoped as fixed-price contracts.
Stop spending your time on tasks that shouldn't need you.
Tell us what operations are taking your time. We'll scope a VA pod that handles them - properly, with documentation and oversight built in.
Discuss your VA needs