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Case Studies

What Structured Management Actually Delivers

Three real accounts. Full transparency from the starting situation through every strategic decision to the final outcome. No cherry-picked snapshots - this is what structured, disciplined management actually delivers when you stick to the process.

42%→26%
ACoS Reduced
+38%
Revenue in 90 days
2× CVR
Shopify Store
<1h/wk
Founder ops time
01 Amazon FBA PPC + Listings
advertising.amazon.com - Campaign Manager
Amazon Advertising / Sponsored Products / Campaign Manager
Amazon PPC campaign overview
PPC sales performance
Search term report
LA sales data
Walmart listings published
Walmart orders
Walmart sales

From Bleeding Ad Spend to Controlled Growth

The situation

US kitchenware brand generating ~$380K/year on Amazon. ACoS stuck at 42% with every SKU lumped into a single Sponsored Products campaign. Revenue was growing month over month, but ad-attributable margin was shrinking. The seller couldn't tell which products were actually profitable to advertise.

What we did
Audited 8 months of search term data to identify converting vs. wasting terms across all ASINs
Rebuilt campaign structure by intent tier: branded exact, competitor exact, category broad, auto-discovery
Implemented live negative keyword harvesting with a documented weekly schedule
Set product-level ACoS targets tied to actual margin, not a blanket % across all SKUs
Rewrote titles and bullets on the top 5 revenue ASINs to improve ad relevance and organic rank
42%→26%
ACoS
+38%
Revenue (90d)
-7 pts
TACoS
3.85×
ROAS (was 2.38)
02 Shopify DTC CRO + Email
admin.shopify.com - Analytics / Overview
Shopify Admin / Analytics / Overview
Shopify store analytics
Shopify conversion rate data
Shopify email revenue

Same Traffic, Double the Revenue

The situation

EU skincare brand doing ~EUR 220K/year through Shopify DTC. Conversion rate sat at 1.4% with 12K monthly sessions. They had an email list of 8,000 subscribers and zero automated flows set up - essentially leaving email revenue at zero. The owner was spending more on paid traffic trying to grow, when the store itself was leaking money.

What we did
Analytics audit: identified 68% exit rate on product pages and 82% cart abandonment as the main leaks
Rebuilt all product pages: image sequence, description hierarchy, social proof placement, variant selector UX
Removed account requirement from checkout - the single biggest friction point in the funnel
Built 4 Klaviyo flows from scratch: abandoned cart (3-email), post-purchase (4-email), winback, browse abandonment
Added trust signals above the fold: security badges, returns policy, review count, shipping threshold indicator
1.4%→2.8%
CVR
+15%
AOV
0%→18%
Email rev. share
-22%
Cart abandonment
03 Ops & VA Pod Operations
Ops Pod - Weekly Summary Report
Ops Pod Summary Active
Operations management dashboard
Notion SOP documentation

Founder Out of Day-to-Day Tickets in 30 Days

The situation

US supplement brand at ~$180K/year. The founder was spending 2-3 hours every single day on support tickets, return processing, inventory checks, and listing updates. He had tried hiring one freelance VA directly - she quit after 6 weeks, taking all operational knowledge with her. No SOPs existed. The business couldn't scale because operations required the founder's involvement in everything.

What we did
Documented 14 recurring tasks into step-by-step SOPs with Loom walkthroughs covering every edge case
Built a 3-VA pod with clear role separation: Amazon operations, Shopify operations, customer support
Created a weekly ops summary format - everything the pod handled delivered in a 5-minute read
Set escalation rules: defined exactly which decisions get handled vs. which need founder input
Ran a 30-day parallel period where Abdul and VAs worked alongside each other before full handoff
2-3h/d→<1h/wk
Founder ops time
-70%
Ticket backlog
94%
SLA compliance
8+ mo.
Pod running since

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